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Delivery & Returns

Returns
We want you to love your Soak order! If you're not satisfied with your purchase, please return the item(s) for a refund or store credit. We will refund the cost of your order minus shipping charges. All returns must be made within 10 days of receiving your order. We cannot accept returns after the 10 day period. Shipping charges are non-refundable.

Please let us know if you would like to return your item(s) for a refund, or store credit (minus shipping charges). In order to process your return or refund, please include your name, email address and order number along with the items that you're returning. You'll be responsible for the shipping charges associated with sending the return back to us. We will issue the return or store credit (minus shipping charges) when we receive your items.

All returned items must be in the original condition you received them in. We do NOT accept items have have been used.

We are unable to accept returns on custom orders, because they are made specifically for you. However you may call about getting a sample of your custom soap so you can see the quality that goes into each of our products.

If you have any other questions about returns please feel free to email us.